Warning to Earthlink “Free Email Service” Users
Do you have an Earthlink free service account? You may wish to consider changing to another email service provider as soon as possible. Recently, Earthlink cut off access to my email. After at least a dozen long-and-dreadful phone calls to Earthlink technical services representatives in India, I learned that free service accounts can be cut off at any time and there is no way to retrieve emails or address lists. Yes, it really took that many phone calls. The ordinary representatives did not know free service accounts existed so I had to be transferred. All but two of the transfer attempts resulted in disconnects. And when I asked for a phone number of a customer service representative in the United States, I was told that the Earthlink offices in the US have computers in them but no people at all.
So there you have it. Earthlink free service account users beware! As a matter of fact, I would question signing up for any Earthlink account at all.
For those of you trying to reach me, my website still connects to my old Earthlink address. Wait a week or so before leaving a message on my website. My web manager will have to make a connection change. Or, if you know my old Earthlink email address, just substitute @yahoo.com for @earthlink.net.
Warm regards,
Laurel Anne Hill (Author of “Heroes Arise”)
http://www.laurelannehill.com
Hello,
I had exactly the same situation arise with my earthlink email accounts as of today. Both my husband and I were denied access. Years ago we used to pay for earthlink accounts but opted to use the free service, and like you said, they cut us off without any notice whatsoever. Fortunately I had a gmail account already active and ready to replace the earthlink accounts, but I am not happy with being ‘cut off’ so suddenly.
Losing my earthlink email files was the most difficult consequence in the long run. I had no backup. To use a cliche: live and learn.
Thank you for relating your experience.
Laurel
Just experiencing the same thing… one day it worked, next nothing! But then again, I have been warned for a long time to get up with the times and get a gmail or yahoo account… guess the time has come!